Crucial Conversations for Mastering Dialogue Posts

Why Good People Do Bad Things

I hear lots of talk—and see lots of evidence—about how divisive the world is becoming. I hate to admit it, but I know I’m part of the problem. I feel an embarrassing amount of satisfaction when a comedian lands a great joke about a political party whose tenets I despise. And if I’m honest, I feel disgust toward people who hold certain positions opposite my own. I know I probably should feel more tolerant, but I don’t really want to. What would you say to me?

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To Speak or Not to Speak: Talking Politics at Work

The political climate feels overwhelming, and I often hear strong opinions at work that don’t align with mine. I value Crucial Conversations and know the skills can help, but I also feel vulnerable and unsure whether discussion of politics belongs in the workplace. Is it okay to stay silent without damaging relationships or credibility? How do I find the right balance between authenticity and self-protection?

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How to Address Crosstalk in Virtual Meetings

I need help addressing crosstalk in virtual meetings. During meetings I can see people trying to discreetly type and I can see facial expressions. I’m trying to ignore it and not let it bother me, but it’s distracting, and I fear its hurting morale. To be candid, I think it’s immature, unprofessional, and it feels like middle school behavior, but I don’t know how to address this or if I even should. What’s the best way to handle this?

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How to Set Boundaries with Your Spouse—When You Haven’t for Years

I’m in a crisis with my husband. For years we have been at each other, and I’d like to change that. I only recently learned how to set a boundary—and I’m 55—but I’m struggling to hold a boundary with my husband around name-calling. I don’t want him to call me names, but stopping the argument or refusing to engage feels confrontational and counterproductive, even selfish. How can I set boundaries with him without making matters worse?

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Tips to Manage Customer Complaints

How do you have a Crucial Conversation with a college parent who is frustrated with their student’s experience in the residence hall? Specifically, when facilities need to shut down utilities to complete maintenance while most students are off campus—but some, like athletes, return early and are left without water or electricity. How can we communicate effectively and empathetically in this situation?

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