Posts by Scott Robley

Making Deliberate Practice More Deliberate

In the world of sports, you’ve probably heard a few familiar sayings about practice. These are usually offered as a correction to the old idea that “practice makes perfect.” Two of the most common are, “Practice makes permanent,” and “Perfect practice makes perfect.” No matter who originally said them, the message is clear: how you practice matters. This idea doesn’t just apply to athletes; it applies to anyone trying to learn and apply a new skill.

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The Year of Behavior Change: Helping Your Organization Start Strong

Happy New Year! Each January brings a familiar cycle. We set resolutions with high motivation, goals, and a fresh-start energy, but then distractions, overload, and old habits creep in. Before long, our aspirations turn into perspirations. The same patterns can show up in organizations—and especially in training initiatives. So how do we break the cycle …

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How to Address Crosstalk in Virtual Meetings

I need help addressing crosstalk in virtual meetings. During meetings I can see people trying to discreetly type and I can see facial expressions. I’m trying to ignore it and not let it bother me, but it’s distracting, and I fear its hurting morale. To be candid, I think it’s immature, unprofessional, and it feels like middle school behavior, but I don’t know how to address this or if I even should. What’s the best way to handle this?

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How to Confront an Aging Parent about Their Driving

My 80-year-old dad is experiencing cognitive decline, has had eye surgery on both eyes, and is deaf. One of my siblings says that my dad is a “terrifying” driver. But no one in the family is doing anything about it, probably because they’re all busy raising families. How can I talk to them about my dad’s driving? And how can we talk to our dad, who will not take lightly his car keys being taken by his children?

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How to Coach a Know-It-All

I have a new employee on my team who is very knowledgeable but shares her knowledge in a very know-it-all fashion. I’m concerned this will lead to a disconnect between her and the rest of the team. I want her to develop good relationships with our team members, but I’ve noticed that her tendency is driving people away. Some folks on my team have also noticed and let me know. How do I “coach” her? I’ve never had to coach to personality traits before. It’s so much easier to address poor performance or disrespect, but this? What can I do?

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