Crucial Skills®

A Blog by Crucial Learning

Featured Article

Working with Sensitive, Emotional Employees

Dear Crucial Skills, How do you deal with sensitive employees who become overly emotional when held accountable? Signed,Tiptoeing Dear Tiptoeing, This is such a challenge! It’s the main reason people don’t hold others accountable—because they become emotional and defensive. Two questions I want to address: When I teach or coach leaders, I find that many …

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By Justin Hale
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