Crucial Skills

A Blog by Crucial Learning

Featured Q&A Article

Crucial Conversations for Accountability
What to Do When Your Employee Fails to Perform and Continually Complains

One of my employees keeps complaining about her high workload. I have done everything I can to reduce her workload—hired additional staff, cut back her projects, and so on. Despite all this, she still logs overtime hours. She must give 120% when 80% would be sufficient.

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By Justin Hale
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