Posts by Brittney Maxfield

When AI Use Starts to Erode Trust at Work

I work with someone who seems to rely on AI for almost everything. Emails, assignments, and even simple brainstorming sessions feel like they’re coming from a chatbot rather than from them.

At first, I thought they were just trying to be efficient, but now I’m starting to question their competence. I’m not sure how much of their work they actually understand or what they actually think. It’s also becoming harder to trust their judgment. And it’s affecting our relationship because interactions don’t feel authentic anymore.

We’re encouraged to use AI here at work, so how do I talk to a colleague about their dependence on it without sounding judgmental or accusing them of being incapable?

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7 Min
Why Do We Put Up with Bullies? From Avoidance to Accountability

My manager is a bully, and everybody talks about it but not to her! She has regular outbursts at whoever is closest, sends a tirade of emails, on and on it goes. Her employees are on antidepressants, unable to manage the feelings with being treated that way on a regular basis. I am removed from the firing line, so I can see this from a clearer perspective. Is the answer for staff to leave or medicate to manage???

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6 Min
SDI Assessment
Accountability at Work
Working with Difficult People: How to Increase Understanding

There is an assistant director in my department who is awful to work with. She makes her team nervous to fail, so they are dishonest with her about the status of projects. I’ve voiced this concern to my director, whom we both report to, but nothing has changed. I want to have an honest conversation with this assistant director, but I’m not sure how to approach it. Any suggestions?

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8 Min
Tips to Manage Customer Complaints

How do you have a Crucial Conversation with a college parent who is frustrated with their student’s experience in the residence hall? Specifically, when facilities need to shut down utilities to complete maintenance while most students are off campus—but some, like athletes, return early and are left without water or electricity. How can we communicate effectively and empathetically in this situation?

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5 Min
How to Deliver Feedback Gently

A coworker of mine recently told our manager he’s scared of me. When I learned of this, I was shocked. I had no idea. I assume it’s because I’m a marketing manager and it’s my job to review all his work. He’s a perfectionist, and I’ve noticed he gets defensive when I point out mistakes in his work. So I’ve tried to be less critical and let minor mistakes slide. Now the same thing is happening with another coworker—she has told the manager she’s scared of me. I wish they would just tell me. How can I address this issue, and what can I do if people are ‘scared’ of me because it’s my job to provide feedback?

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6 Min
How to Balance Compassion and Boundaries at Work

When an employee has a lot going on personally, it often shows up at work. These past few years have been tough on everyone, and I feel both empathy and a determination to hold clear boundaries. I want to extend grace to my employees, and I want them to meet their job duties and performance measures. How can I extend my sympathies and maintain clear professional boundaries? When I’ve asked before, people often cross professional boundaries and overshare inappropriate or personal information. Please help.

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8 Min

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