Crucial Conversations for Mastering Dialogue Posts

How to Set Boundaries with Your Spouse—When You Haven’t for Years

I’m in a crisis with my husband. For years we have been at each other, and I’d like to change that. I only recently learned how to set a boundary—and I’m 55—but I’m struggling to hold a boundary with my husband around name-calling. I don’t want him to call me names, but stopping the argument or refusing to engage feels confrontational and counterproductive, even selfish. How can I set boundaries with him without making matters worse?

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Tips to Manage Customer Complaints

How do you have a Crucial Conversation with a college parent who is frustrated with their student’s experience in the residence hall? Specifically, when facilities need to shut down utilities to complete maintenance while most students are off campus—but some, like athletes, return early and are left without water or electricity. How can we communicate effectively and empathetically in this situation?

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What To Do When Someone Shuts You Out and Refuses to Talk

I’m in a personal situation where the other person has completely shut me out—getting back to safety is not happening. The other person will not respond—not even to emails. What is an appropriate way to make a last attempt? I’m thinking of sending one last message, something like, “If you would like to talk, please contact me. I would like to hear from you.” Then should I just wait it out? What can I do?

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