I work in the agricultural industry as a sales rep. Sometimes I must go out to a customer when a product has not met their expectations. I just started reading Crucial Conversations, and I also have Crucial Confrontations. Any areas I should focus on to better handle these situations?
Crucial Conversations for Mastering Dialogue Posts
My puppy was brutally attacked by our neighbor’s pit bull. My pup survived, but I soon learned from other neighbors that this was the fifth attack in the neighborhood by this pit bull. I decided to press charges in hopes of improving neighborhood safety…
How do you start over with a colleague who does not like you, does not want to talk with you or work with you, and has gone out of their way to try to make you look bad on several occasions? I stopped speaking to this person six months ago, but I’d like to try to rebuild trust with this person. How do I even begin?
I’m trying to establish a strictly professional working relationship with my supervisor. I like to have boundaries to limit my personal involvement, but my supervisor wants to have conversations about weekend plans, vacation updates, and so on. They also continually talk with me and my coworkers about their health challenges and medical details. This makes me uncomfortable. I’ve shared my feelings about their behavior, but things have not changed. How do I respectfully share my communication preferences?
How do you ask someone “What is your problem with me?” without prompting a blowup or defensive behavior?
It seems to me the Crucial Conversations skills presume a degree of privilege not afforded to many, that they work best if you’re in a position of power.
My boss loves to talk and gets very personal when she does. I’m not comfortable hearing what she shares with me, nor do I have the time for it.
How do you deal with someone that you KNOW is lying to you? I have numerous examples and clear evidence of the lies, and I have confronted each lie, but they continue to do it. I don’t have the option of walking away. What next?
I frequently find myself in Crucial Conversations with someone who is disrespectful and demeaning towards me. I have tried the strategy of apologizing for any wrongs I may have committed, but this person is only willing to talk if I take full responsibility for every wrong they feel I’ve committed and then do things exactly their way. This seems unfair. What can I do?
What is the root cause for people to choose silence rather than to verbalize what they want or need from others? Why would they avoid having a Crucial Conversation at the expense of what they need?