Dear Crucial Skills, I joined my family business seven years ago. We have since grown the firm by 200 percent. Despite our success, I’ve had several struggles with my sister, who has a history of either showing up late or not showing up at all. I have talked to her, but she doesn’t feel the …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I work in an operating room and occasionally travelers—healthcare professionals who work in one city for a while, then travel to another—come through to help. We had one traveler …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am struggling with a couple of low performers who are just not cutting it. Their performance is mediocre at best, but there is not enough cause to terminate …
ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Last year a representative from your company conducted a training in Florida on Crucial Conversations. As part of our take away we received a pack of 4×4 flash cards. …
Dear Crucial Skills, I have been in two situations which completely took me by surprise where a person in leadership unloaded on me and berated me for something I didn’t do. Both times, the leader did not even pause long enough to let me explain my side. Receiving this unproductive criticism from an individual in …
Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: What is the best way to present indirect or hearsay facts in a crucial conversation?
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My sister-in-law is in a cycle of denial and anger at having lost her home and many possessions. She is also on the verge of losing her business. She …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I come from a close family. We’ve all had decent jobs and live comfortable lifestyles. However, since my brother lost his job a few years ago, he and his …
Dear Crucial Skills, Ten of us are struggling with how to deal with the bad behavior of our boss. Most of us are contemplating leaving this really good company because of it. Two others have quit already because of the bad and even abusive behavior and told the HR director and CEO. Nothing has changed. …
Dear Crucial Skills, We have a set of standards in our company. One of them references how we treat other employees with respect. Recently, I put one of my employees on verbal warning for calling another employee a vulgar name—a clear sign of disrespect. This was a pretty clear-cut case. But others are more gray. …