ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am a corporate lawyer. I have been trying to tell our VP of Legal Affairs that I believe the company is at serious risk for litigation on an issue. Each …

Dear Crucial Skills, I have a problem. Our business results are below expectations and upper management believes it’s because our supervisors are not holding their employees accountable for results. I have witnessed times when an employee does something not according to company policy and the employee’s immediate supervisor does nothing. We have had training courses …

ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, I have been working with a supervisor on her people approach. People who report to her often describe her as “condescending and controlling.” Several other directors and I have spoken …

Dear Crucial Skills, My husband and I have a communication problem…he doesn’t know how to use a phone. Really–he refuses to call me or answer my calls when his plans change. After work, he will indulge in a cocktail and become “involved in conversation” which leads him to “lose track of time.” This creates hostility …