I work for a Fortune 500 company that sets the bar high for management performance standards, and results are based on numbers and production. Because hourly employees are covered under a local union contract that mediates the actions that are punishable, many feel that their lack of following processes and methods is acceptable.
Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How should I respond to a stranger’s rude and impatient behavior? Should I forgive and forget?
Visit the Crucial Skills blog to learn how Eric Crucial Confrontations skills to diffuse a hostile environment and address a meeting attendee’s feedback.
Visit the Crucial Skills blog to learn how Joseph Grenny’s advice helped a reader encourage his employees to solve problems without manager involvement.
Visit the Crucial Skills blog to read the answer to this question: How can I help my friend hold a client accountable without damaging the relationship or losing their business?
Visit the Crucial Skills blog to read Al Switzler’s answer to this question: Do you have any advice for dealing with a coworker who continuously boasts and brags about almost every aspect of her life?
Dear Al, Your advice, as well as the many cues I took from Crucial Conversations and Crucial Confrontations, were extremely helpful to me as I sat down with the headmaster. I did dismiss him, but as you suggested, we gave him a more than generous severance package and I continue to be a reference for …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Influencer, Crucial Conversations, and Crucial Confrontations. READ MORE Dear Crucial Skills, In Crucial Confrontations, you give an example of teens parking in your parking spot, and although you pleasantly ask them to stop, they don’t. Unless I missed it, the book …
ABOUT THE AUTHOR Ron McMillan is coauthor of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. His fourth book, Change Anything, was recently published. READ MORE Dear Crucial Skills, My in-laws live six hours away, but frequently visit and stay at my home. They have a wonderful relationship with my three young children, but …
Dear Crucial Skills, I work in a large international company and lead a team of eight experienced human resource managers. Several of the managers use irony and humor to downplay their colleagues, and I strongly feel that this creates a bad atmosphere because most of the colleagues do not appreciate this way of talking. Should …
