ABOUT THE AUTHOR Al Switzler is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. Dear Crucial Skills, I work with an individual who does not appear to realize she monopolizes every conversation and meeting she is in by giving excessively long and repetitive explanations and background information when discussing an issue. Several …
Dear Crucial Skills, I supervise an employee who appears to be struggling with her responsibilities. We upgraded our software systems several years ago, and she still does not understand how the software works. In the past two years, I have received many phone calls and e-mails from customers and coworkers regarding their concerns with her. …
Dear Crucial Skills, I just read Crucial Accountability and realized the issue I need to confront someone about has already happened enough times to affect our relationship, but I have not had the earlier confrontations regarding content and pattern. How do I begin the confrontation at the stage where the issue is now affecting the …
Dear Crucial Skills, I joined my family business seven years ago. We have since grown the firm by 200 percent. Despite our success, I’ve had several struggles with my sister, who has a history of either showing up late or not showing up at all. I have talked to her, but she doesn’t feel the …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I work in an operating room and occasionally travelers—healthcare professionals who work in one city for a while, then travel to another—come through to help. We had one traveler …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am struggling with a couple of low performers who are just not cutting it. Their performance is mediocre at best, but there is not enough cause to terminate …
ABOUT THE AUTHOR Al Switzler is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Last year a representative from your company conducted a training in Florida on Crucial Conversations. As part of our take away we received a pack of 4×4 flash cards. …
Dear Crucial Skills, I have been in two situations which completely took me by surprise where a person in leadership unloaded on me and berated me for something I didn’t do. Both times, the leader did not even pause long enough to let me explain my side. Receiving this unproductive criticism from an individual in …
Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: What is the best way to present indirect or hearsay facts in a crucial conversation?
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My sister-in-law is in a cycle of denial and anger at having lost her home and many possessions. She is also on the verge of losing her business. She …
