ABOUT THE AUTHOR Al Switzler is coauthor of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. His fourth book, Change Anything, will be available April 2011. READ MORE Dear Crucial Skills, I am the president and chairman of a large private school. I recently came on as the president and found the school …
ABOUT THE AUTHOR Joseph Grenny is coauthor of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. His fourth book, Change Anything, will be available April 2011. READ MORE Dear Crucial Skills, I live in a very nice, quiet, upscale suburban neighborhood. A new family recently moved into one of the homes and is doing …
Dear Crucial Skills, My boss and I have weekly one-on-ones to stay up to date on ongoing projects and initiatives. However, more often than not, my boss uses this time to gossip about her subordinates, coworkers, and superiors. On occasion, I ask, “What does this have to do with me?” but it never ends well, …
Dear Crucial Skills, I am caught in the middle of a situation with two difficult employees. One of the employees with an animated temperament feels like she can’t talk to her overly-sensitive coworker. Every time she brings up crucial issues, her coworker either denies them or cries. The ‘sensitive’ coworker rarely comes to me with …
Dear Crucial Skills, I have one brother, whom everyone loves dearly. He is the guy with the golden tongue—a natural charmer who gets out of many conversations that, to me, are crucial. He is not one to put family first—his priority is looking good and charming whoever may be around him. As a result, I …
Dear Crucial Skills, With the recent H1N1 scare, I would appreciate any advice on approaching colleagues in a healthcare institution—usually managers and MDs—to stay home when they are sick rather than feel obligated to come to work. I would also appreciate any advice on motivating them to get immunized against the flu without having to …
When I recently assumed my current job, I “inherited” an employee who has a long history of bad behavior such as being rude, stirring up trouble, and refusing to work with coworkers as a team player. How do I confront this person when the whole department has played into his behavior for years?
Dear Crucial Skills, I’m holding a performance review with one of my direct reports. The way we do it here is that he rates himself first. Next, I provide a rating and lots of data to support it. It’s not unusual for the employee to offer a higher rating than the supervisor, but this time …
VitalSmarts has captured vignettes of some of the most sensitive crucial conversations. Watch as one boss is faced with an awkward performance review, or as a couple tries to talk with their elderly father about his ability to drive. Let us know what you think about our latest round of videos. For more humorous videos …
Dear Crucial Skills, I just read Crucial Accountability and realized the issue I need to confront someone about has already happened enough times to affect our relationship, but I have not had the earlier confrontations regarding content and pattern. How do I begin the confrontation at the stage where the issue is now affecting the …