Dear Authors, How do you deal with someone who, when caught in the act of doing something wrong or inconsiderate, responds by getting angry with you and leaving you with the notion that you are really the one who’s got a problem? Signed, She’s Rubber and I’m Glue Dear Glue, To answer this question, let’s …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am working on a project that is seriously behind schedule—in part because the goals are too ambitious for the amount of power we have. As a result, everyone is …
Dear Authors, My wife retired early and I intend to retire next year. We currently live in Tucson, and have agreed on the following: We don’t wish to continue living in Tucson year round. If we live in Tucson only part of the year we can’t afford to keep the home we have lived in …
Dear Authors, I am a new manager in a department that has a long history of being very guarded, political and untrusting. Much of this was due to the style of the previous manager. In the time I’ve been here I’ve attempted to be more involving, open with information, and trustworthy in all I’ve done. …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I was wondering if I could present you with a question. I have read your book and think it is great! I have used your suggestions and they have worked …
Dear Crucial Skills, A couple of months ago I applied for another position within my company. The new job would have been a huge increase in responsibility. It is a very visible, high-pressure position, and would invariably mean a lot of overtime. The hiring manager informed me that because of the amount of responsibility in …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I carpool with a neighbor to get my two children and hers to and from school. She is an acquaintance and not a close friend. I like her and our …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I read your recent article on anger management. It captured well the consequences of even rare lapses into anger. However, it would be useful to also understand how …
Dear Crucial Skills, I am a middle-aged, part-time worker by choice and work very hard while I am here. I have a great attendance record, and I’m dedicated, very meticulous, and take initiative without drawing attention to myself. I try to do everything I can to make my coworkers’ jobs easier. Per my supervisor and …
Dear Authors, We have a twenty-something nurse on our staff who is a “know-it-all,” which the rest of us with many years of nursing experience find hard to fathom. She is aggressive and disrespectful to her colleagues, saying things such as “You’re not doing that procedure right,” or “That’s not the right way to do …