Posts by Brittney Maxfield

Corporate Culture Chasm: VitalSmarts Research Finds Bosses Are Out of Touch with the Day-To-Day Experiences of Their Employees

Our latest study found a concerning gap between what managers say they want their company culture to be and what employees say is really valued by these same bosses. Specifically, leaders say they want innovation, initiative, candor and teamwork, but what employees feel is really valued is obedience, predictability, deference to authority and competition with …

Turn Gender Bias into Influence

Gender bias is a reality in today’s workplace. Here’s just one example: A recent study by VitalSmarts revealed that women’s perceived competency drops by 35 percent and their perceived worth by more than $15,000 when they are equally as assertive or forceful as their male counterparts. Keep in mind that assertive men are also punished, …

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Pink Slips of the Tongue: VitalSmarts Study Reveals the Top Five One-Sentence Career Killers

A new study by Joseph Grenny and David Maxfield, authors of the New York Times bestseller Crucial Conversations, shows nearly everyone has either seen or suffered from a catastrophic comment. Specifically, 83 percent have witnessed their colleagues say something that has had catastrophic results on their careers, reputations and businesses. And 69 percent admit to …

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How to Increase Student Success Through Communication

New research by Joseph Grenny and David Maxfield reveals a discouraging communication gap between parents and teachers that has potential to affect a child’s success. Teachers feel parents don’t communicate major changes in the home and parents feel teachers don’t share revealing details about their child’s behavior in the classroom. To bridge the gap between …

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Holding Crucial Conversations in Law Enforcement

By Charles “Chip” Huth Captain, Kansas City Police Department Police officers are frequently faced with challenging decisions that have the potential to dramatically impact the safety of the public and their fellow officers. They are trained to deal with some of the most stress-inducing circumstances imaginable, and a great deal is typically riding on how well …

Society’s New Addiction: Getting a "Like" over Having a Life

New research by Joseph Grenny and David Maxfield shows obsession with posting photos and checking phones corresponds with lower enjoyment. More and more of us are losing connection with our lives in order to earn “likes” and social media praise. We have, in a sense, turned into social media “trophy hunters.” Ultimately, the study reveals …

Framing the Holidays

New research by Joseph Grenny and David Maxfield shows that a few small changes in how parents talk about Christmas makes a huge difference in whether Christmas traditions make kids selfish or generous. “We wanted to find out whether parents were unwittingly undermining their own goals,” said Maxfield. “Specifically, we wondered if the way parents …

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