Posts by Brittney Maxfield

Addressing a Poor Listener

I’ve noticed lately that my friend isn’t giving me her full attention when I’m speaking. She will start the conversation, but when I’m discussing a point, her attention starts to wander. Sometimes she won’t even acknowledge what I’m saying. It feels like she wants to end the conversation while I’m still speaking. It’s very hurtful and it makes me feel like she does not value what I say. How can I get her to stop doing this?

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Speaking Up to Problem Employees

I recently assumed the role of assistant nurse manager in a very busy procedural area of a hospital. I have learned that one of our technicians has been causing drama on the team for several years. Nurses have been known to cry because of her aggression and passive-aggressive behavior. Previous management didn’t know how to deal with her, as she incessantly denies accusations. How would you recommend I confront this person with a Crucial Conversation?

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How to Handle a Personal Judgment

My manger recently told me that another leader said this about me: “her nationality shows by her bluntness in meetings.” I was told this as feedback but wasn’t given any specific examples. While I am open to constructive feedback and want to improve, I’m very hurt by this comment. This is particularly hurtful because I work for an organization that prides itself on being diverse and inclusive. I also ask myself: What would the feedback be if I were of a different nationality? Or if I were male? Or what would I hear if I were a director or a VP rather than a manager? How do I respond to this feedback? Right now, I feel hurt. I welcome your insight

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