Posts by Brittney Maxfield

Influencer Institute: Building a House…One Skill at a Time

It began innocently enough. My wife and I bought a fixer-upper—a cool, though neglected, ’60s suburban gem—and drew up plans with an architect for a “little remodeling project” that we would do, ourselves, to “save money.”

You can probably guess where this is going. And if you’ve been there, you also won’t know whether to laugh or cry.

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5 Min
Success Story: VitalSmarts Training Helps Canadian Hospital Transform Its Culture

The Challenge The staff at St. Joseph’s Health Care London didn’t talk to each other. Yes, they exchanged words, but when problems were serious and emotions were involved, many side-stepped core issues. Not only was this behavior unproductive and disrespectful for employees, it was potentially dangerous for patients. The organizational development staff identified a training …

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4 Min

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