What can you do if you’ve had successful Crucial Conversations with the same person several times but the behavior persists? We discuss the issues, the conversation goes well, but they never change. How should I handle the next Crucial Conversation, which may be around the corner?

I have a stubborn stepson who refuses to speak with his father. He thinks his father doesn’t love him, which is not so. What can I say to him so he’ll open up?

We have been avoiding an employee’s hygiene issue for a while now. He usually works from home, but occasionally he works onsite, and he has long fingernails and stains on his shirt—too unkempt for our bakery stores. We are the owners and have read Crucial Conversations, and yet we don’t know when and how to bring this up. Most of our interactions happen via video, and when we’re together in person we often don’t have privacy. Any suggestions?

Do you have any tips for talking with employees who do the bare minimum but still expect to be promoted and given high performance appraisals?

My manger recently told me that another leader said this about me: “her nationality shows by her bluntness in meetings.” I was told this as feedback but wasn’t given any specific examples. While I am open to constructive feedback and want to improve, I’m very hurt by this comment. This is particularly hurtful because I work for an organization that prides itself on being diverse and inclusive. I also ask myself: What would the feedback be if I were of a different nationality? Or if I were male? Or what would I hear if I were a director or a VP rather than a manager? How do I respond to this feedback? Right now, I feel hurt. I welcome your insight

I’m in a relationship where I find myself constantly apologizing and I’m starting to feel like a doormat. Do you have any advice?

My mom continuously interrupts me when I’m speaking to her. She’ll sometimes finish my sentences, as if she knows what I’m thinking. Or she’ll start in with something that occurred to her based on something I’ve said. I’ve asked her to please allow me to finish and explained that when she interrupts, I feel disrespected. She didn’t take it well. Since then, I’ve sometimes gently reminded her, “Please, let me finish” and sometimes not so gently said, “How do you know what happened next?” Sometimes I just give up and let her do all the talking. She doesn’t seem to notice that our relationship is becoming, well, not much of a relationship. Any suggestions?

I’m a new member on a team. I find that when I wish my teammates good morning, they do not respond. Since I’m new and trying to learn, I occasionally ask questions of one of my teammates. When I do, she typically responds, “Go ask so-and-so,” rather than helping me. Another teammate cuts me off when I ask questions. I am unable to finish my question or ask clarifying questions. I need help communicating with this team. Any suggestions?

Dear Crucial Skills, The committee at my church seems not to be listening to the concerns congregants are raising. They either minimize them, or do not to respond to them. I believe the committee is moving too quickly with proposals, and congregants have not understood them and in the end will likely be unwilling to …

I work in the agricultural industry as a sales rep. Sometimes I must go out to a customer when a product has not met their expectations. I just started reading Crucial Conversations, and I also have Crucial Confrontations. Any areas I should focus on to better handle these situations?