By Charles “Chip” Huth Captain, Kansas City Police Department Police officers are frequently faced with challenging decisions that have the potential to dramatically impact the safety of the public and their fellow officers. They are trained to deal with some of the most stress-inducing circumstances imaginable, and a great deal is typically riding on how well …
New research by Joseph Grenny and David Maxfield shows obsession with posting photos and checking phones corresponds with lower enjoyment. More and more of us are losing connection with our lives in order to earn “likes” and social media praise. We have, in a sense, turned into social media “trophy hunters.” Ultimately, the study reveals …
Dear Joseph, My sister is the executor of my parents’ estate. When my dad died last May, the estate went to my mom who is living with my sister. Recently, my sister helped my mom re-write her will. The new will leaves all of the acreage of my parents’ property and sole decision-making authority for …
Dear Crucial Skills, About a month ago, my director was investigated for violating policy. I provided information against her in this process. During the investigation, my director told my coworkers that the allegations were all lies. This caused my coworkers to view me as a troublemaker and a liar. I suspect she said the same …
Dear Crucial Skills, I’m a cofounder of a company that recently brought in a new CEO who I don’t know well. I want to talk to the CEO about taking an executive role in the company and obtaining his mentorship. The problem is I feel very strongly about this position and my contribution, and tend …
New research by Joseph Grenny and David Maxfield shows that a few small changes in how parents talk about Christmas makes a huge difference in whether Christmas traditions make kids selfish or generous. “We wanted to find out whether parents were unwittingly undermining their own goals,” said Maxfield. “Specifically, we wondered if the way parents …
Dear Crucial Skills, How do you respond to work colleagues who complain that management never asks our opinion? I agree it’s good to get insight from management on how and why things are the way they are. But my coworkers seem to forget there are some things administration just can’t get everyone’s viewpoint on—because a …
Dear Crucial Skills, I’m president of my church choir’s advisory council. The choir has long had a “slush fund” that is used for various choir-related expenses, but it is not administered by the advisory council. I would like to change this, but am unsure of how to approach the “owners” of the fund. These are …
Looking for a great present this holiday season? Check out Kerry Patterson’s new book about how one person can make the difference in a hostile environment. An excellent gift for kids and adults alike! Order now at a special pre-release price. Book orders placed by November 15 will be guaranteed for delivery by December 23. …
We’re excited to announce that Emily Hoffman, a Senior Master Trainer as well as VitalSmarts’ VP of Development & Delivery, will become a regular contributor to the Crucial Skills Newsletter. Dear Crucial Skills, A friend of mine works in a small office. She has a new coworker who sits on the other side of her …
