Crucial Conversations for Mastering Dialogue Posts

Society’s New Addiction: Getting a "Like" over Having a Life

New research by Joseph Grenny and David Maxfield shows obsession with posting photos and checking phones corresponds with lower enjoyment. More and more of us are losing connection with our lives in order to earn “likes” and social media praise. We have, in a sense, turned into social media “trophy hunters.” Ultimately, the study reveals …

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Framing the Holidays

New research by Joseph Grenny and David Maxfield shows that a few small changes in how parents talk about Christmas makes a huge difference in whether Christmas traditions make kids selfish or generous. “We wanted to find out whether parents were unwittingly undermining their own goals,” said Maxfield. “Specifically, we wondered if the way parents …

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Changing the System

Dear Crucial Skills, I’m president of my church choir’s advisory council. The choir has long had a “slush fund” that is used for various choir-related expenses, but it is not administered by the advisory council. I would like to change this, but am unsure of how to approach the “owners” of the fund. These are …

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Most Parents Fail at School-Related Crucial Conversations

According to a recent VitalSmarts’ study of 986 parents, three-fourths overestimate their effectiveness in helping their children navigate common school-related problems, including their child’s academic performance, discipline problems, and social issues like bullying. Yet when parents were asked about how they dealt with these issues in real life, thirty-five percent failed to raise key issues …

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