Crucial Conversations for Mastering Dialogue Posts

My Coworker Cuts Me Off, Doesn’t Listen, and Always Says No. What Now?

Dear Joseph, I am a new director in a healthcare environment. I am struggling to collaborate with another director who reports to a different administrator. She and I have very different leadership and communication styles, and it feels as if she does not respect my role. She does not listen, cuts me off mid-sentence, and …

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What is the Difference Between Crucial Conversations and Crucial Accountability?

Dear Scott, What is the difference between a crucial conversation and a crucial accountability conversation? I believe all accountability conversations are crucial, but are all crucial conversations about accountability? Sincerely, Confused Manager Dear Confused Manager, Many have wondered about the difference between Crucial Conversations and Crucial Accountability. It can often be difficult to know where …

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