What can you do if you’ve had successful Crucial Conversations with the same person several times but the behavior persists? We discuss the issues, the conversation goes well, but they never change. How should I handle the next Crucial Conversation, which may be around the corner?
“Don’t just do something. Sit there.” When it comes to training that changes behavior, it turns out that reflection is a necessary ingredient. A 2015 Harvard Business Review article explains that reflection increases engagement, and it reiterates what we’ve known for a long time: reflection has a big impact on transference of skills learned in …
I’m in a relationship where I find myself constantly apologizing and I’m starting to feel like a doormat. Do you have any advice?
In a world full of distractions, how do you focus on the ‘right’ things?
We are so excited to announce the refresh of our Getting Things Done (GTD) course. We’ve modernized the look and feel, updated key exercises, and created a more seamless delivery experience for trainers, regardless of whether you’re facilitating virtually or in person, or leading a blended cohort. Leading this refresh over the past nine months, …
How do you ask someone “What is your problem with me?” without prompting a blowup or defensive behavior?
How do you handle a situation with someone who refuses to quit a bad behavior? I have spoken with them about it several times and nothing has changed.
I have a few people on my team that can’t take feedback. They aren’t bad employees, but when I try to give them constructive feedback they curl up in an emotional ball. I even had an employee walk out of the room and go home for the day because they couldn’t handle the feedback. I wasn’t firing them or even putting them on a performance plan. My friends tell me to chalk it up to sensitive “Millennials” and “Zoomers.” It’s true that many of them are junior members of the team, and I’m not sure what to do.
Skill transference is the age-old challenge for learning and development professionals. We love leading events, seeing people experience flashes of insight, and helping them learn new skills. We’ve almost become addicted to the smiles and the high ratings on those feedback surveys. We can’t wait to book another class so we can experience the euphoria …
Our company is launching a new program and my staff members are very negative about the change. How can I get them to adopt the change and cooperate?
