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Posts by Justin Hale

Why People Get Defensive and What You Can Do about It

Each month we receive dozens of questions from readers earnestly seeking advice on how to handle some of the toughest problems in their lives. Last week I was reading over the questions and noticed that many shared a theme: defensiveness. Almost everyone was dealing with someone who, in their eyes, was VERY defensive, and they didn’t know how to talk to them, influence them, or help them. So I’d like to share what we know about defensive behavior and how you can respond to it.

The Relationship between Reflection and Results

“Don’t just do something. Sit there.” When it comes to training that changes behavior, it turns out that reflection is a necessary ingredient. A 2015 Harvard Business Review article explains that reflection increases engagement, and it reiterates what we’ve known for a long time: reflection has a big impact on transference of skills learned in …

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A First Look at the GTD Refresh

We are so excited to announce the refresh of our Getting Things Done (GTD) course. We’ve modernized the look and feel, updated key exercises, and created a more seamless delivery experience for trainers, regardless of whether you’re facilitating virtually or in person, or leading a blended cohort. Leading this refresh over the past nine months, …

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