Something was missing. That’s what Wanda Hayes determined when she sought input from the faculty and staff of Emory University after arriving as the university’s new director of learning and organizational development.
Learn more about Crucial Accountability Training, the update of VitalSmarts’ popular Crucial Confrontations Training course.
The Challenge The staff at St. Joseph’s Health Care London didn’t talk to each other. Yes, they exchanged words, but when problems were serious and emotions were involved, many side-stepped core issues. Not only was this behavior unproductive and disrespectful for employees, it was potentially dangerous for patients. The organizational development staff identified a training …
Learn how you can find meaning in the mundane at crucialskills.com
When she first met her husband, Patty Loeffler was thin, active, and the picture of good health. But nine years into her marriage, Patty found herself 100 pounds overweight and a perpetual yo-yo dieter.
J. Lynn Jones is a VitalSmarts veteran. An elementary school principal for sixteen years, he became a certified trainer in Crucial Conversations and used those tools to help his school boost achievement.
Social networks are becoming increasingly hostile, with 78 percent of users reporting rising incivility online and 2 in 5 blocking, unsubscribing or “unfriending” someone over an argument on social media, according to new research from the authors of the New York Times best-seller Crucial Conversations.
How does management attempt to influence the bad behavior of employees and how effective are these influence efforts in creating change? Share your thoughts at CrucialSkills.com
This letter was received in response to a question Joseph Grenny answered in the February 29, 2012 Crucial Skills Newsletter titled, “Influencing Unprofessional Dress.”
