According to our recent poll, three in four employees quickly attribute their coworkers’ bad behavior to lack of motivation while only one in ten consider ability deficits. As a result, they avoid holding problem colleagues accountable, engage in costly workarounds, and perpetuate the very problems they detest.
Learn more about Crucial Accountability Training, the update of VitalSmarts’ popular Crucial Confrontations Training course.
The Challenge The staff at St. Joseph’s Health Care London didn’t talk to each other. Yes, they exchanged words, but when problems were serious and emotions were involved, many side-stepped core issues. Not only was this behavior unproductive and disrespectful for employees, it was potentially dangerous for patients. The organizational development staff identified a training …
According to our recent poll, social networks are becoming increasingly hostile, with 78 percent of users reporting rising incivility online and two in five blocking, unsubscribing, or “unfriending” someone over an argument on social media.
Learn how you can find meaning in the mundane at crucialskills.com
Visit the Crucial Skills blog to download the first chapter of and enter to win one of twenty-five copies of Influencer: The New Science of Leading Change.
Find out what’s new in the second edition of Influencer at crucialskills.com.
When she first met her husband, Patty Loeffler was thin, active, and the picture of good health. But nine years into her marriage, Patty found herself 100 pounds overweight and a perpetual yo-yo dieter.
J. Lynn Jones is a VitalSmarts veteran. An elementary school principal for sixteen years, he became a certified trainer in Crucial Conversations and used those tools to help his school boost achievement.
