In every organization, you’ll find renegades who break rules or fail to live up to their end of the bargain. We call these troublemakers “The UnAccountables.” They create problems that are so stubborn they require extra vigilance. Watch our new video to see a showdown between one manager and his unaccountable direct report.

To prevent showdowns like this from happening in organizations across the world, we’re pleased to announce the release of Crucial Accountability Training, the update of our popular Crucial Confrontations Training course. New features include:

• New and updated video-based instruction
• Streamlined content in a new flow that’s easier to learn and train
• Updated Crucial Accountability model

Learn more about the course, watch more videos, and play our game to see how well you do when it comes to holding others accountable.