Before & After: Confronting Public Feedback
Visit the Crucial Skills blog to learn how Eric Crucial Confrontations skills to diffuse a hostile environment and address a meeting attendee’s feedback.
Posts by Brittney Maxfield
Shhh…Women at Work
Visit the Crucial Skills blog to read about the four most difficult issues for women to discuss at work.
Off the Author’s Bookshelf: What Ron's Reading
Visit the Crucial Skills blog to find out what Ron McMillan has been reading lately.
What Happened: Don't Pass the Buck
Visit the Crucial Skills blog to learn how Joseph Grenny’s advice helped a reader encourage his employees to solve problems without manager involvement.
Crucial Applications: How to Negotiate Workload Limits
Visit the Crucial Skills blog to learn how to negotiate workload limits.
Case Study: Influencer Training Drives Rapid Adoption of Improvement Tool at Xerox
Visit the Crucial Skills blog to learn how Xerox used Influencer Training to drive rapid adoption of a process improvement tool.
What Happened: Customer Support Conversations
Learn how Kerry Patterson’s advice helped a frustrated reader overcome his anger and resolve an issue with customer service.
Off the Author's Bookshelf: What Joseph's Reading
Visit the Crucial Skills blog to see what Joseph Grenny’s reading.
Crucial Applications: How to Talk Sports and Keep Your Friends
Visit the Crucial Skills blog to learn how to talk sports and keep your friends.
Joseph Grenny Introduces Crucial Conversations Second Edition
Visit the Crucial Skills blog to find out what’s new in Crucial Conversations Second Edition.