Before & After: Confronting Public Feedback
Visit the Crucial Skills blog to learn how Eric Crucial Confrontations skills to diffuse a hostile environment and address a meeting attendee’s feedback.
Posts by Brittney Maxfield
Shhh…Women at Work
Visit the Crucial Skills blog to read about the four most difficult issues for women to discuss at work.
Off the Author’s Bookshelf: What Ron's Reading
Visit the Crucial Skills blog to find out what Ron McMillan has been reading lately.
What Happened: Don't Pass the Buck
Visit the Crucial Skills blog to learn how Joseph Grenny’s advice helped a reader encourage his employees to solve problems without manager involvement.
Case Study: Influencer Training Drives Rapid Adoption of Improvement Tool at Xerox
Visit the Crucial Skills blog to learn how Xerox used Influencer Training to drive rapid adoption of a process improvement tool.
What Happened: Customer Support Conversations
Learn how Kerry Patterson’s advice helped a frustrated reader overcome his anger and resolve an issue with customer service.
Off the Author's Bookshelf: What Joseph's Reading
Visit the Crucial Skills blog to see what Joseph Grenny’s reading.
Joseph Grenny Introduces Crucial Conversations Second Edition
Visit the Crucial Skills blog to find out what’s new in Crucial Conversations Second Edition.
Change Anything: An Important Weight Loss Tool
Over the past eight years, I used a variety of fad diets and exercise approaches in an attempt to lose weight. My biggest problem wasn’t that I couldn’t lose the weight. It was that as soon as I’d start to have success, I’d grow lax on healthy behaviors and fall off the wagon. When I …
What Happened: Time to Let People Go
Dear Al, Your advice, as well as the many cues I took from Crucial Conversations and Crucial Confrontations, were extremely helpful to me as I sat down with the headmaster. I did dismiss him, but as you suggested, we gave him a more than generous severance package and I continue to be a reference for …