The following article was first published on September 12, 2007. Dear Crucial Skills, I am a first-line supervisor at a hospital and was fortunate enough to attend a Crucial Conversations training. I enjoyed it thoroughly and got some good tips on dealing with crucial conversations. The problem we run into in the hospital is that …
Dear Steve, I’ve learned much about interacting with people through my career experiences and training—including some of your training—as an engineering project manager. I have been quite successful at putting these skills into effect, and have even taught some of them to my kids. However, I have had very little success in applying the same …
Dear Joseph, I have a great family that I love. Individually, I have rewarding relationships with my father, my mother, and my sister. But put the three of them together in a room and the results are explosive. Things seemed to come to a head this year when my sister spent the entirety of Mother’s …
Dear Joseph, I work as a consultant with churches. I recently had a participant in a group who kept pushing her agenda. Her pressure was impeding the group’s progress. I gently told her she seemed unwilling to move her stake. I acknowledged that we all go there from time to time, then asked her to …
Dear Emily, Much of what is taught about crucial skills seems to work if both people have similar mindsets toward certain principles in life. But when two people are at odds, how can there be any resolution? My wife and I are not retired, but as we have been discussing how to allocate our retirement …
Dear Joseph, I am a single parent with seventeen- and twenty-year-old sons. Over the years, I have, unintentionally and regrettably, shouted quite loudly at my children when they have misbehaved. My twenty-year-old hasn’t seemed to be bothered, but my seventeen-year-old has become emotionally very distant. He has hinted that it is because I always end …
Dear Emily, I am a human resources manager for a large government agency. I am frequently called upon to respond to employees who are unhappy that they were not selected for a promotion. The non-selected employees complain the selected employees are part of the “in crowd.” Often, simply by the tone of the employees’ complaint, …
We’re excited to announce that Steve Willis, a Senior Master Trainer as well the VP of Professional Services at VitalSmarts, will become a regular contributor to the Crucial Skills Newsletter. Dear Steve, I’m a newlywed and my in-laws are very involved in our lives; we see them frequently each month. Although I dated my husband …
A new study by Joseph Grenny and David Maxfield, authors of the New York Times bestseller Crucial Conversations, shows nearly everyone has either seen or suffered from a catastrophic comment. Specifically, 83 percent have witnessed their colleagues say something that has had catastrophic results on their careers, reputations and businesses. And 69 percent admit to …
Dear Joseph, I work at an electric utility company. I work with a group of team members who interact face-to-face with customers under very stressful conditions. When we see customers, we are either turning off their power or turning it back on. Recently, we’ve had issues with these customers turning violent: hitting, attempting to run …
