Dear Joseph, One of the most important roles I have as a manager is to be sure my people are properly recognized for their contributions. I do that through verbal gratitude, annual reviews, monetary compensation, and at times, career advancement. I feel heartbroken these days because my hands are tied on the last two. I …
Dear Joseph, How do I get my roommates to clean up after themselves? They don’t seem to care about the mess they make and how dirty our house gets. I tried to talk to them about it but any attempt to reform their behavior only lasts a day or two. I end up being the …
Dear Joseph, I love my wife dearly and enjoy spending our dinners and late nights together after our long work days and putting the kids to sleep. However, I have learned after careful experimenting, over a few weeks now, that my wife has endless spunk, energy, and interest in telling me what is on her …
Dear Steve, My husband and twenty-eight-year-old stepson get into arguments that are emotionally hurtful to both of them. They don’t listen to each other, and just yell, blame, and berate each other. In the past, I have stayed out of it and let them “duke it out.” But I don’t like how it makes me …
Dear Justin, I get a little tired of dancing around issues. People want me to beat around the bush or butter them up before I come down hard on them. It’s not my problem if they don’t want to hear the truth. I’m just someone who tells it like it is, and sometimes that’s tough …
Dear Steve, What do you suggest when you try to use the Crucial Conversations skills only to realize the other person is unhealthy, unaware, and unable to communicate effectively, respectfully, or civilly? Many people are healthy and just don’t have the communication skills, and when they are mentored or trained, they can learn to communicate …
Dear Joseph, My company offers Crucial Conversations Training and it is mandatory for management. In spite of having gone through the training, some of my staff refuse to “play by the rules” as it were. What advice do you have for me? I am far from a perfect communicator, but I am absolutely sold on …
Working remotely is a highly sought-after job perk. Having the flexibility to live and work where you please, regardless of corporate headquarters, often draws people to take one job over another. But while popular and convenient, the latest research from VitalSmarts shows that not everything comes up roses when working remotely. Often, “out of sight” …
Dear Joseph, Do you have advice on how to confront a liar? Normal confrontation does not work as they just spin more lies. Signed, Being Spun Dear Being Spun, Do I know how to confront lying? Hey, I raised five teenagers. You’ve come to the right place! You wrote only two sentences, so please forgive …
Dear Joseph, Currently, the large organization I work for is undergoing a change of ownership. There are many employees and leaders here who have been with the company for 20+ years. With the change of ownership, the financials are being scrutinized. We are told there will be layoffs—which there have been every year for the …
