How do you build and maintain a high level of energy while training?
Visit the Crucial Skills blog to read Amy Daly-Donovan’s answer to this question: “How do you build and maintain a high level of energy while training?”
Certification Insights Posts
How do you respond to "That would never happen here"?
ABOUT THE AUTHOR Dave Angel is a Master Trainer. READ MORE How do you respond when you show a video and a participant comments, “That scenario has nothing to do with my life. Nothing like that would ever happen here. That just doesn’t seem realistic.”? That’s a very good question. I can remember going through …
From the Road: Mind the Gap
Visit the Crucial Skills blog to read Steve Willis’ article, From the Road: Mind the Gap.
Is it ever appropriate to move to silence?
Visit the Crucial Skills blog to read Candace Bertotti’s answer to this question: Is it ever appropriate to move to silence?
From the Road: Insights From Just down the Street and around the Corner
Visit the Crucial Skills blog to read Steve Willis’ latest From the Road article.
From the Road: Anxiously Awaiting August
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE I’m writing this article, as I have many times in the past, during my plane ride home (Woo-Hoo!). However, I’m not returning from conducting a training, as is often the case, but rather from a number …
What if the other person refuses to open up?
ABOUT THE AUTHOR Stacy Nelson is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE When trying to commit to seek mutual purpose, what if the other person refuses to open up and share his or her meaning to find and/or create a mutual purpose? It can be difficult when the other person seems …
How do you hold a crucial conversation via e-mail?
ABOUT THE AUTHOR Emily Hoffman is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE How do you hold a crucial conversation via e-mail? A crucial conversation is best handled face-to-face. No exceptions. The best among us use e-mail and voice mail to schedule and follow up on …
How do you handle a crucial conversation with a really difficult person?
ABOUT THE AUTHOR Todd King is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE How do you handle a crucial conversation/crucial confrontation with somebody who is a really difficult, or even malicious, person? Great question! We should first define “difficult” and “malicious.” Likely we are talking about some form of silence or violence …
The Next Ten Minutes and Beyond!
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE In last month’s post, I talked about those crucial first ten minutes of a session—the time when the participants decide how much attention they are going to give to you and the material. But, what about …