Dear Cricket, I have a staff member (let’s call him Tom) who recently began reporting to me, and he has a history of having a bad attitude. I discussed my expectations with him at the onset of our relationship, and his behavior has improved. He even took some of my feedback to his wife, who …
Dear Cricket, Recently, I dressed up for a presentation at school. (I am 14, by the way.) I brought a drawstring bag with me with, an extra set of pants, and my $160 sneakers to change into when my presentation was done. I accidentally left my drawstring bag with my pants and sneakers in the …
Dear Cricket, If I needed to inform employees of a medium-large company that a small reduction in pay is forthcoming due to declining revenues, how could I do this in an email that would be supportive and factual? Signed, Bearer of Bad News Dear Bearer of Bad News, Such a tough message! For help with …
ABOUT THE AUTHOR Cricket Buchler is a Master Trainer. READ MORE How do I handle participants who do not appear to be engaged in class? It’s so easy to get triggered by participant behavior in class, believing the way she’s acting is proof that she’s not taking the class seriously or that he doesn’t mind …
Visit the Crucial Skills blog to read Cricket Buchler’s response to this question: How do I respond to participants’ concerns about participating in training?
ABOUT THE AUTHOR Cricket Buchler is a Master Trainer. READ MORE I feel I have to comment on the subject of feelings and thinking relating to telling a story. Feelings are a gut reaction—I don’t block those basic senses.Thinking it through comes after that and relating it all into something cohesive i.e. a story. But …
