Dear Candace, I work at a church, and sometimes the members cause drama. Recently we received from a parent two angry emails about our children’s ministry. This parent has a reputation for getting angry, but she’s rooted in the church so probably isn’t going away. For a long time, I deliberated whether it was worth …
Dear Candace, How do you deliver feedback that seems to relate less to behavior and more to personality? I oversee an Employee Resource Group (ERG). The leader of this group, like the members of it, volunteers his time and energy to the ERG. We all want the members to thrive and progress, both personally and …
Dear Candace, What should I do when my coworker complains about my performance to my superiors before or without addressing the concern with me? I wish I had the opportunity to talk with her, but she always goes over my head. Signed, No Opportunity to Address My Performance Dear No Opportunity, It does seem unfair …
The Style Under Stress Test asks participants to pick a specific person or situation where they have a hard time staying in dialogue, and then directs them to answer all the questions in regards to that specific person or situation. The results of the test are not a measure of personality i.e., scoring high on …
What should I do if I have an entire group/team attending the training that is very bitter and angry with management and resistant to change? This is a great question. Let me share a few tips that may be helpful to think about. 1. If you have the opportunity to work with this group in …
Visit the Crucial Skills blog to read Candace Bertotti’s answer to this question: Is it ever appropriate to move to silence?
Visit the Crucial Skills blog to read Candace Bertotti’s answer to this question: “What if a participant claims they don’t have a conversation to work on for their acid test?”
Visit the Crucial Skills blog to read Candace Bertotti’s answer to this question: Is it ever appropriate to move to silence?
ABOUT THE AUTHOR Candace Bertotti is a Master Trainer. READ MORE There have been occasions when participants have reacted strongly to the use of the term “violence” in the training as they perceive that term as having the meaning of physical force or intense emotional abuse. How would you address this when it comes up? …
ABOUT THE AUTHOR Candace Bertotti is a Master Trainer. READ MORE Is it ever appropriate to move to silence? The first question to ask yourself is, “Is this conversation crucial?” If the stakes aren’t high (someone was rude, but we’ll never see them again), emotions aren’t strong (sure you disagree, but you’re not upset or …
