Dear Crucial Skills, What if you know you blew it in a crucial conversation, know you should go back and clean up the mess, but you don’t want to? What if you are too angry/hurt to say you’re sorry without feeling like a hypocrite for saying it because how you really feel is angry and …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I have a son who I need to have a crucial conversation with. At twenty-one, he is living at home and working part time for a fast-food chain. He …
Dear Crucial Skills, The department that I work in has recently hired a new manager. He sent out his first big change this week. He has decided that everyone in my position should now work 8:00 a.m.–5:00 p.m. as our standard working hours. For the last fifteen years people in the department have been able …
Dear Crucial Skills, I know of a very hard-working individual presently employed in State Government who is being paid unfairly. She is very well trained in her profession and has even been recognized nationally for her work. She routinely carries about double the workload of others doing the same or similar job. Finally, she has …
Dear Authors, My husband left me for someone else nine months ago. We have two children, both in middle school. We have worked out a child custody schedule where he has the kids every other weekend and we have traded off vacation times during the school year. He now is asserting he wants to have …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I work with patients with chronic kidney disease as a nephrology nurse care manager. I had a patient who was quickly worsening and whose vascular access—or fistula—had healed for nine …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I desperately need guidance with a crucial conversation. I have a long-time friend who has a lot of “ups and downs” in her life. I’m the shoulder that she cries …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Working as a respiratory therapist, I frequently notice common, yet avoidable, mistakes that can cause major issues if not resolved. One of our daily tasks as a Respiratory Team …
Dear Crucial Skills, Here’s my struggle: I work for a very well respected company that prides itself on doing the right thing, always having integrity, etc. I recently discovered that one of the HR employee conference rooms has a hidden video camera. The vast majority of employees who meet with the HR staff in this …
Dear Crucial Skills, I’m a partner in a small law firm in a small town. I’m about to have a Crucial Conversation with a fairly new secretary who is doing a lot of personal stuff on ‘company’ time. Two problems: 1) the secretary who shared her concerns with me about this new secretary doesn’t want …
