Dear Crucial Skills, One late Friday afternoon while traveling on a commercial airline carrier that was completely packed (all seats sold—and I do mean all), I had the misfortune of getting a center seat. If this were not bad enough, it was summertime (and of course uncomfortably warm). The person seated immediately to my right …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My life partner recently got into trouble with the law. He has been charged, and is currently awaiting trial. Luckily, he doesn’t have to await trial behind bars. The …
Dear Crucial Skills, How do I ask my former sister-in-law for money that she owes me? My former sister-in-law is a high powered attorney in NY. Her son and my son are the same age and are good friends. I suggested to her they attend camp together for the summer and she asked that I …
Dear Crucial Skills, Any pointers on a conversation that should have happened many years ago? I’m interested in asking my mother why she was so angry when we (the children) were young. When I say angry, I do mean physically abusive. I have done a lot of personal work and am almost (honestly, almost) past …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I just found out that another manager in the same profession but with less qualifications and a smaller job is making $14,000 more than I am. If I confront my boss, …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, How do I approach someone who seems to think I’m an idiot? I am the Director of Finance in my organization. I am a CPA. One of my functions is to …
Dear Joseph, We have a secretary to a director who is a control freak. She comes across as very efficient to management, but she won’t allow the rest of us to do our jobs without meddling. This slows me and others down a lot. Those of us who have attempted to confront her about this …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, How do you confront someone’s wrong behavior when nobody else has ever brought it up? To make matters worse, how to you bring it up when the person has been continually …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My current job is being eliminated, and unless I find another position in the company, I could be facing a layoff after twenty-two years with the company. The job I would …
Dear Crucial Skills, How can I convince my manager to give me the promotion and pay raise I am owed? This year I came back into mainstream office activity after resolving some personal problems. I got more and more responsibility over the course of the year and my supervisor reassured me he had no concerns …
