Posts by Joseph Grenny

When Cultures Clash

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Our city has been struggling with a diversity initiative, and we’ve been going through the Crucial Conversations training to help address issues that keep our employees from working together …

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Travel Woes

Dear Crucial Skills, One late Friday afternoon while traveling on a commercial airline carrier that was completely packed (all seats sold—and I do mean all), I had the misfortune of getting a center seat. If this were not bad enough, it was summertime (and of course uncomfortably warm). The person seated immediately to my right …

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