Dear Crucial Skills, Could you please help me understand the practical use of the crucial accountability skill “CPR” for front-line supervisors on a manufacturing floor? It seems somewhat abstract to them when dealing with specific violations and our progressive discipline procedure. Signed, Real World Dear Real World, I’d love to help. CPR is a skill …
Dear Crucial Skills, I want to make use of crucial conversations skills, but I see that they are almost entirely geared toward management roles. How do these skills apply to situations with our “superiors” rather than with others who report to us? Signed, Looking Up Dear Looking Up, We have some terrific news for you! …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, As the business development manager for a large law firm, I coach my lawyers on how to develop relationships with potential clients. They frequently come to me because they’ve …
Dear Crucial Skills, I have three direct reports who are very loyal and hardworking supervisors. These employees have worked for the organization for over twenty years. They have also held down the fort during my and my predecessor’s lengthy absences. I have recently hired a fourth supervisor with better leadership skills. I would like to …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE The following article was first published on October 26, 2005. Dear Crucial Skills, My husband travels for business quite often. Recently, he left for a conference a few days prior to the actual event. …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I have a surgeon colleague who is flirting with a staff member. He is very obviously taken with her and cannot seem to help himself. She is now reciprocating the …
Dear Authors, I recently took a new position as a specialist reporting to the VP of HR, who doesn’t have much specific knowledge about the regulations that affect my job. My predecessor, whom I’ll call “Brian,” was promoted to another department. He is generally well liked and is viewed by everyone—including my boss—as having done …
Dear Authors, How do you deal with someone who, when caught in the act of doing something wrong or inconsiderate, responds by getting angry with you and leaving you with the notion that you are really the one who’s got a problem? Signed, She’s Rubber and I’m Glue Dear Glue, To answer this question, let’s …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am working on a project that is seriously behind schedule—in part because the goals are too ambitious for the amount of power we have. As a result, everyone is …
Dear Crucial Skills, I am not recognized by upper management for the projects I have successfully completed in my position. My great accomplishments typically get handed off and go on to board meetings, etc. I am not ever recognized as the source of these accomplishments; in fact, others quickly claim them as their own work. …
