Dear Crucial Skills, Our hospital offers Crucial Conversations Training, so I was greatly disappointed to witness a recent firing that felt very wrong. A manager who had been with the organization for fifteen years was devoted to her job, but at times, seemed overwhelmed with its demands. Many were concerned about her poor follow-up on …
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. Dear Crucial Skills, I have always tried hard to contribute to my company. And yet, when I went to the Crucial Conversations Training, I realized I often did not express myself when I should to avoid making waves. …
ABOUT THE AUTHOR Joseph Grenny is author of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. Dear Crucial Skills, I have a big problem that I’m sure other office managers face. How does a manager stop the rumor and gossip mill? Nothing is said that isn’t around the office within five minutes and even …
Dear Crucial Skills, I read your survey results on long-distance loathing with great interest. I work for a multi-site corporation and approximately two-thirds of our staff are in one city while the rest are dispersed over five smaller sites. Despite significant efforts to bring our teams together, there is still a strong sense of us …
Dear Crucial Skills, I joined my family business seven years ago. We have since grown the firm by 200 percent. Despite our success, I’ve had several struggles with my sister, who has a history of either showing up late or not showing up at all. I have talked to her, but she doesn’t feel the …
Dear Crucial Skills, First, congratulations on such a terrific newsletter. I’d like to raise a question on the article titled “Addressing Mediocre Performance.” I recently departed from an organization I had been with for three years in a senior management capacity. When we were one year into a major merger, it became very apparent that …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am struggling with a couple of low performers who are just not cutting it. Their performance is mediocre at best, but there is not enough cause to terminate …
Our company probably has layoffs coming up. Some employees will lose their jobs, and most remaining employees will have to take on extra work to keep things going. Some of our employees have been in the same position for more than 20 years.
The “you are getting laid off” conversation is stressful, with potential for silence and verbal violence, as well as wrongful termination lawsuits. Our attorney advises that the less said during those conversations, the better.
Our administrators are really dreading these conversations. Do you have any advice for them?
Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: What is the best way to present indirect or hearsay facts in a crucial conversation?
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I moved to a new branch a year ago and am managing a new team of people. The long-standing norm has been to allow staff to spend time …
