ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I am struggling with a couple of low performers who are just not cutting it. Their performance is mediocre at best, but there is not enough cause to terminate …
Our company probably has layoffs coming up. Some employees will lose their jobs, and most remaining employees will have to take on extra work to keep things going. Some of our employees have been in the same position for more than 20 years.
The “you are getting laid off” conversation is stressful, with potential for silence and verbal violence, as well as wrongful termination lawsuits. Our attorney advises that the less said during those conversations, the better.
Our administrators are really dreading these conversations. Do you have any advice for them?
Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: What is the best way to present indirect or hearsay facts in a crucial conversation?
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I moved to a new branch a year ago and am managing a new team of people. The long-standing norm has been to allow staff to spend time …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My sister-in-law is in a cycle of denial and anger at having lost her home and many possessions. She is also on the verge of losing her business. She …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I come from a close family. We’ve all had decent jobs and live comfortable lifestyles. However, since my brother lost his job a few years ago, he and his …
Dear Crucial Skills, Ten of us are struggling with how to deal with the bad behavior of our boss. Most of us are contemplating leaving this really good company because of it. Two others have quit already because of the bad and even abusive behavior and told the HR director and CEO. Nothing has changed. …
Dear Crucial Skills, I was very surprised earlier this year to lose my job of 20 years as a registered nurse in a layoff. I had been repeatedly reassured that I would be safe earlier in the year. Is there anything I can be sure to bring up with a new employer to avoid this …
Dear Crucial Skills, Is it okay to admit you may not be ready to handle every crucial conversation? Recently, I had an incident that did not turn out well. An acquaintance approached me with a raised voice, inappropriate language and a pointed finger in a very public place. I immediately went to silence and could …
Dear Crucial Skills, What do you do about folks who absolutely refuse to take responsibility for their own behavior? One of my colleagues frequently behaves disrespectfully and even aggressively toward others—including myself. A number of us have spoken with him about his behavior. At times he’s defensive and denies the problem—but at other times he’ll …
