How Do I Say That
Anger
Fighting Racism Authentically
VitalSmarts Master Trainer Maria Moss talks about finding authentic ways to fight racism.
Posts by Brittney Maxfield
Practice Makes Perfect: Applying the Skills Personally for Professional Success with Master Trainer Odell Mitchell
Q. I am a new provisionally certified Crucial Conversations trainer. I was only able to train one course before the pandemic hit our organization and training plans were placed on hold. Until that changes, I would like to leverage the skills to add value to leadership as they navigate the challenges our organization faces. What …
How Do I Say That
Change Anything
How to Manage Intentional Bias
VitalSmarts Master Trainer Maria Moss shares a tip for managing intentionally biased comments through active listening and constructive engagement.
How Do I Say That
corporate culture
Get Curious to Learn a Different Perspective
VitalSmarts Master Trainer Maria Moss talks about understanding different perspectives by being curious at work. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
How Do I Say That
Crucial Conversations
Managing Bias on Social Media
VitalSmarts Master Trainer Maria Moss shares a tip for addressing racial bias on social media. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
How Do I Say That
Coworker
Managing Bias: Intent Matters
VitalSmarts Master Trainer Maria Moss shares a tip for contextualizing racially biased comments to address the intent rather than the emotion of the moment. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
How Do I Say That
corporate culture
How to Be Receptive to Feedback You Don’t Like
VitalSmarts Master Trainer Maria Moss shares a tip for receiving feedback about when your opinion differs from another’s. For more information on learning the skills you need to speak up when it matters most, visit https://www.crucialskills.com/saythat
How Do I Say That
Crucial Accountability
Using Facts To Master Your Own Story
Master Trainer Maria Moss shares a tip for how using facts can help you master your story instead of your interpretation of a conversation, situation or an opinion.
How Do I Say That
corporate culture
“How Are You Really Doing?” Heal Racism through Genuine Concern
VitalSmarts Master Trainer Maria Moss shares a tip for being more present in our approach to racial equality.
How Do I Say That
conversation
Racial Equality: How Can I Be A Better Listener?
VitalSmarts master trainer Maria Moss shares tips for becoming a better listener so you can understand others’ experiences and make informed decisions.