In today’s fast-paced, multi-national, interdependent world, how do you talk about important topics with people whose specialty, culture, or physical location make it difficult to freely and clearly speak your mind? Here are some tips for bridging the gap—whether it’s across departments or across oceans. Avoid e-mail. When stakes are high, opinions vary, and emotions …
Bad news—nobody likes receiving it. Giving bad news to others can be equally troublesome, particularly when they hold you responsible for the bad news—even if you’re not. What do you do when the person on the receiving end becomes upset and starts to take it out on you, the messenger? 1. Don’t Play “What’s Wrong …
If you’re experiencing racial slurs, enduring sexual harassment, or are a daily witness to other degrading behaviors at work, don’t settle, sue, or quit. Fix the silly but commonly held belief that your only choice is between taking it and quitting. Joseph Grenny offers three helpful steps for dealing with the problem. He suggests adopting …
You’re seated across from an interviewer who is waiting to be impressed. What will make you stand out from the herd? Well, like it or not, it probably won’t be your academic record. Your resume is also a feature that can only serve to eliminate you if you haven’t done it well. Grades, classes, and …
As you watch people who thrive under horrendous pressure, you quickly discover their source of strength. They don’t thrive because they experience stress, squeeze a beanbag, and then fall back into control. Most don’t feel stress in the first place. Why is that? Because they know how to handle crucial conversations. When facing an apparent …
