Crucial Skills®

A Blog by Crucial Learning

Trainer Insights

From the Road: Why?!?!?!

Steve WillisSteve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts.

From the Road

My experience with “why” has been an interesting one. In fact, I’ve been able to identify several distinct phases that I’ve experienced. There were the younger years where “why” was fast and frequent…and as my parents would say, annoying (my mother and father are currently enjoying seeing my children do this to me).

Next I entered the teenage years where “why” took a more belligerent and defiant tone. This phase has gradually given way to the current phase that I’m still growing into: “why” as a curious approach rather than an accusatory approach.

As I reflected on this, I realized that our participants have a similar, albeit condensed, experience during the session. And the sooner they move into the curious phase, the sooner they start really internalizing and learning.

So here’s the big question: What do you do to help participants move more quickly into the curiosity phase of “why?” Let’s compare notes. Send me your thoughts.

Develop Your Crucial Skills

Image for

What's Your Style Under Stress?

Discover your dialogue strengths and weaknesses with this short assessment.

Take Assessment

Image for

Subscribe Now

Subscribe to the newsletter and get our best insights and tips every Wednesday.


Image for

Ask a Question

From stubborn habits to difficult people to monumental changes, we can help.

Ask a Question

Leave a Reply

Get your copies
The ideas and insights expressed on Crucial Skills hail from five New York Times bestsellers.


Take advantage of our free, award-winning newsletter—delivered straight to your inbox