ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE   Dear Crucial Skills, Work at the office has been piling up! Like a lot of companies in this economy, we are asked to take on more responsibility as a result of other people …

ABOUT THE AUTHOR   Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, You talk a lot about “Making It Safe” by helping people know you respect them. What if you don’t? My manager is manipulative and deceitful, and I despise her. So, …