Dear Crucial Skills, What do you recommend as a first step when an irate employee comes into a supervisor/manager’s office and begins to shout out a complaint and demand immediate action? Signed, Under Attack Dear Under Attack, When I was asked if I’d be willing to answer a new question that had come in, I …
Dear Crucial Skills, What do you do when someone violates an agreed upon decision-making process? Four other supervisors and I recently made a process improvement decision. Two weeks later one of my peer supervisors called a meeting that I assumed was a chance to review progress on implementing these decisions. I sent one of my …
Dear Crucial Skills, I’ve entered that magical world of senior management, but now I feel I know less than I did when I was a middle manager. I have to dig harder for the truth, and work harder to prove it is still “safe” to talk with me. Two months ago a lot was shared …
ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I read with interest the Q&A posted 9/8 (“Being Micromanaged”) and handled by Joseph Grenny. I’d like to reverse the scenario and ask what should the manager who believes that …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, The director of the agency I work for has decided (after three years) to call us in every month or so to discuss what’s going on in our departments and …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My boss is out of control. He fabricates facts to support his personal agenda. He applies or ignores corporate policies at his whim. He makes blatant displays of favoritism–punishing some employees …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My problem is the type of meetings my boss runs. There are few dynamics, the same items appear on the minutes, people give a 30 second report on these items, …
Dear Crucial Skills, I am in a real dilemma. My father has just turned 59 and he is showing signs of dementia. I do not know how to approach him. I am worried I will make things worse for him by bringing his attention to his health, even though I know he must be aware …
Dear Crucial Skills, After a year and a half working with a new boss, I cannot get past the pure chaos in which decisions are made. This really came home to me this last week while we were on the road and the constant changes in the schedule and lack of planning made our team …
I’d like some help on receiving criticism. My problem is that there is one executive in my organization who finds fault with my work and I find myself immediately on the defensive. I am intimidated by her confrontational style. I do not report to her, but she has taken several opportunities to critique my performance. Sometimes I would like to say “don’t shoot the messenger,” “I didn’t create the timeline,” or “it’s not my fault that your VP doesn’t share information with you,” but I also want to learn to buck it up.
Any ideas on how not to turn into the Tasmanian Devil or the Doe in the Headlights?
