ABOUT THE AUTHOR Kerry Patterson is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, What do you do when the people who report to you seem uncomfortable in your presence? I do my best to create an open atmosphere and yet people seem guarded. …
Dear Crucial Skills, I am the first to admit that I do not well during Crucial Conversations—especially if the person I am having the conversation with gets angry. I immediately go silent. Then I hold my true feelings inside until I can’t stand it any longer and I let my own stories out, usually causing …
Dear Crucial Skills, Sometimes I look at the possibility of holding a Crucial Conversation and wonder if it’s really worth it. I know that the other person isn’t likely to change and that he or she may become upset with me—maybe even try to get even with me—so overall it looks too risky to speak …
ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Work at the office has been piling up! Like a lot of companies in this economy, we are asked to take on more responsibility as a result of other people …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, You talk a lot about “Making It Safe” by helping people know you respect them. What if you don’t? My manager is manipulative and deceitful, and I despise her. So, …
