Dear Crucial Skills, The department that I work in has recently hired a new manager. He sent out his first big change this week. He has decided that everyone in my position should now work 8:00 a.m.–5:00 p.m. as our standard working hours. For the last fifteen years people in the department have been able …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am part of a volunteer networking organization that is suffering severe growing pains. Our president is the type of person who can get things going with her enthusiasm, but …
Dear Crucial Skills, I agree that when you’re talking with someone about a high stakes issue you need to move from silence or violence to healthy dialogue. But what if you’re married to a guy who doesn’t want to talk? Then what? How do you communicate with a non-responsive spouse? Signed, Silent Spouse Dear Silent, …
Dear Authors, My husband left me for someone else nine months ago. We have two children, both in middle school. We have worked out a child custody schedule where he has the kids every other weekend and we have traded off vacation times during the school year. He now is asserting he wants to have …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, After almost a year of working with a small software development company where few staff members have had a contract, we have all been given contracts to sign. The only …
ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am a Sales Engineer supporting six sales people. We have one individual who has been here for six months. He does not know his products and wants me to …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I work with patients with chronic kidney disease as a nephrology nurse care manager. I had a patient who was quickly worsening and whose vascular access—or fistula—had healed for nine …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, During company-wide change initiatives, how do you help employees talk about and process their own experience with change? Signed, Managing Change Dear Managing, There is an old axiom that suggests …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I desperately need guidance with a crucial conversation. I have a long-time friend who has a lot of “ups and downs” in her life. I’m the shoulder that she cries …
ABOUT THE AUTHOR Kerry Patterson is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I had a manager who was very belligerent. He would brush off physical aggression as “just playing” and verbal aggression as “just joking.” I found myself getting either physically injured …
