Crucial Conversations for Mastering Dialogue Posts

The Boss is a Bully

ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My boss is out of control. He fabricates facts to support his personal agenda. He applies or ignores corporate policies at his whim. He makes blatant displays of favoritism–punishing some employees …

Dealing with Criticism

I’d like some help on receiving criticism. My problem is that there is one executive in my organization who finds fault with my work and I find myself immediately on the defensive. I am intimidated by her confrontational style. I do not report to her, but she has taken several opportunities to critique my performance. Sometimes I would like to say “don’t shoot the messenger,” “I didn’t create the timeline,” or “it’s not my fault that your VP doesn’t share information with you,” but I also want to learn to buck it up.

Any ideas on how not to turn into the Tasmanian Devil or the Doe in the Headlights?

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