Joseph Grenny Introduces Crucial Conversations Second Edition
Visit the Crucial Skills blog to find out what’s new in Crucial Conversations Second Edition.
Crucial Conversations for Mastering Dialogue Posts
Crucial Conversations about Grammar
ABOUT THE AUTHOR Al Switzler is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, Does anyone on your team have suggestions for holding a crucial conversation with an employee regarding his or her grammar and spelling in written communications? I have an employee who is …
Melting a Cold Shoulder
Dear Crucial Skills, One of my coworkers has refused to communicate with me in any way for more than a year, but I don’t know what I did to offend her. I spoke to the office manager and my immediate supervisor regarding the situation, but they told me I should not confront her. Now it …
Surviving Customer Support Conversations
Dear Crucial Skills, As we all do from time to time, I find myself having to call a company to resolve an issue, and am often frustrated at the very beginning of the phone call when I’m asked to press a series of buttons before I’m allowed to talk to a human. By the time …
Crucial Conversations for Mastering Dialogue
corporate culture
How to Avoid Sugarcoating
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I have found that applying the concepts in Crucial Conversations works well, and that the ability to convey an important crucial message and maintain relationships is very helpful in the work …
Crucial Conversations for Mastering Dialogue
corporate culture
Dealing with Resentment at Work
Dear Crucial Skills, In our hospital, we have a person who made a grave mistake during surgery. As the manager’s pet, she was not disciplined or reprimanded, but anyone else would have been fired on the spot. The rest of the staff noticed the special treatment given to this individual and are extremely resentful. How …
Don't Pass the Buck
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, When one of my managers comes to me with a problem that involves another department, I have taken the stance that he or she should work it out with the other …
Mediating Marital Disagreements
Dear Crucial Skills, I have been a certified Crucial Conversations trainer for more than a year. Prior to my certification, I learned the strategies by teaching them to my family. While we aren’t perfect, we have come a long way in improving our communication. I have a friend who is miserable in her marriage mostly …
What Happened? A Boss On a Spending Spree
Dear Joseph, First, I want to thank you for taking the time to answer my question. I think you were right on target with every single remark you made. I believe I originally read the situation wrong and judged incorrectly, and you gave me a much needed wake-up call! I have talked this through with …
Holding Your Ground
Dear Crucial Skills, I have been with my company for five years and consistently receive “exceeds expectations” ratings on my performance reviews. I recently found out that a newly hired business partner is planning to take over my office. There are a handful of open offices in our area that he could take without interrupting …