Dear Crucial Skills, As we all do from time to time, I find myself having to call a company to resolve an issue, and am often frustrated at the very beginning of the phone call when I’m asked to press a series of buttons before I’m allowed to talk to a human. By the time …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, I have found that applying the concepts in Crucial Conversations works well, and that the ability to convey an important crucial message and maintain relationships is very helpful in the work …
Dear Crucial Skills, In our hospital, we have a person who made a grave mistake during surgery. As the manager’s pet, she was not disciplined or reprimanded, but anyone else would have been fired on the spot. The rest of the staff noticed the special treatment given to this individual and are extremely resentful. How …
ABOUT THE AUTHOR Joseph Grenny is coauthor of four bestselling books, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, When one of my managers comes to me with a problem that involves another department, I have taken the stance that he or she should work it out with the other …
Dear Crucial Skills, I have been a certified Crucial Conversations trainer for more than a year. Prior to my certification, I learned the strategies by teaching them to my family. While we aren’t perfect, we have come a long way in improving our communication. I have a friend who is miserable in her marriage mostly …
Dear Joseph, First, I want to thank you for taking the time to answer my question. I think you were right on target with every single remark you made. I believe I originally read the situation wrong and judged incorrectly, and you gave me a much needed wake-up call! I have talked this through with …
Dear Crucial Skills, I have been with my company for five years and consistently receive “exceeds expectations” ratings on my performance reviews. I recently found out that a newly hired business partner is planning to take over my office. There are a handful of open offices in our area that he could take without interrupting …
Dear Crucial Skills, My father-in-law is a very powerful person and I don’t feel comfortable speaking honestly about anything with him. If I ask him a question about an issue I want to resolve, he announces his opinion then cuts off any discussion by saying, “Well, that’s how life is sometimes” as he stands up …
ABOUT THE AUTHOR Joseph Grenny is coauthor of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. His fourth book, Change Anything, will be available April 2011. READ MORE Dear Crucial Skills,I have some very tough news to deliver and would appreciate your help. My colleagues and I have to tell some good performers in …
ABOUT THE AUTHOR Al Switzler is coauthor of three bestselling books, Influencer, Crucial Conversations, and Crucial Confrontations. His fourth book, Change Anything, will be available April 2011. READ MORE Dear Crucial Skills, I need help to work through my relationship with my two married daughters. We live in different states and even though I …
