A group of my family and friends is flying to a wonderful resort for a family wedding. Everyone usually gets along, but when we travel together, one family member can be the deal breaker! She can be demanding and outspoken. Because I am a retired psychiatric nurse, I am usually called upon to help settle situations with her. I’m happy to help, but this is my holiday too. What can I do so that I can also relax?

Dear Crucial Skills,

I manage a small technical team. One particular member of my team is a seasoned high performer who is very strong-willed. This person enjoys being the “hero” in the customer’s eyes by sometimes intentionally making commitments that lead to unnecessary and excessive overtime. Because of exempt status, this person is not eligible for overtime compensation and the company has no comp time policy. The employee has expressed an opinion of entitlement to compensation for this overtime, especially since the work brings in significant revenue directly to the company. This has put me, as his manager, in an uncomfortable and awkward position when I have had to address the issue. Despite repeated requests to stop this behavior, the employee persists in making commitments “for the good of the customer” even though we have told the employee we cannot provide compensation for overtime work. How should I deal with this?

My husband was terminated from his job last June because he was told it was “not a good fit.” He worked from home and I could tell that during conference calls he was usually either blamed for not getting a job done on time or was defensive about the work he did. It’s now March and still no job prospects. He is very defensive when I suggest job opportunities, networking, or re-training. I am to the point where I am shutting down because of his attitude, but finances are becoming critical. How do I talk to him about real solutions for job hunting and networking without him getting so defensive?

Several of my coworkers sit and face each other in the cubicles next door to me. They’re good friends and it seems, especially lately during our slow season, that they spend the majority of the day chatting about anything and everything. Most mornings, the first hours are nothing but chatter. It’s terribly distracting. I’ve tried to plug in my earphones and listen to music to help me focus but it doesn’t drown out the noise. Any tips on asking the “chattaholics” to turn it down and minimize the disruptive discussion without seeming rude or snobby?

How do you prepare for a crucial conversation where you do not feel safe? I need to have a conversation with my boss but I feel pretty certain she will be defensive. The book and training cover how to make others feel safe to open up, but how do you make it safe for yourself?