Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: “How can I get my coworker to stop throwing fits and still keep a good working relationship and friendship?”

Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: Should I have a conversation with one of the members of my coffee group to explain how her monopolizing actions affect others, or should I have a conversation with the group to get them to be more tolerant?

Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How can I show my sympathy as I talk to my employee about her excessive use of personal communication at work?

Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: How should I respond to negative feedback that was intended to be confidential?

Visit the Crucial Skills blog to read Kerry Patterson’s answer to this question: How should I respond to a stranger’s rude and impatient behavior? Should I forgive and forget?

Visit the Crucial Skills blog to learn how Eric Crucial Confrontations skills to diffuse a hostile environment and address a meeting attendee’s feedback.

Visit the Crucial Skills blog to learn how Joseph Grenny’s advice helped a reader encourage his employees to solve problems without manager involvement.

Visit the Crucial Skills blog to read the answer to this question: How can I help my friend hold a client accountable without damaging the relationship or losing their business?

Visit the Crucial Skills blog to read Al Switzler’s answer to this question: Do you have any advice for dealing with a coworker who continuously boasts and brags about almost every aspect of her life?