The Challenge The staff at St. Joseph’s Health Care London didn’t talk to each other. Yes, they exchanged words, but when problems were serious and emotions were involved, many side-stepped core issues. Not only was this behavior unproductive and disrespectful for employees, it was potentially dangerous for patients. The organizational development staff identified a training …
A couple of my employees tend to get all the other staff in an uproar. They constantly turn people against each other and pick on the newbies. How can I address my employees’ tendency to “stir the pot” and help them recognize the harm they’re doing to our work environment?
How do I deal with passive-aggressive behaviors like someone agreeing to do a task then “forgetting” to do it, dragging his or her feet, or deliberately doing it incorrectly so he or she won’t be asked to do it again?
My entire team has complained about another employee’s personal hygiene and said that the offensive odor and unsanitary conditions of the employee’s workspace are so bad that it contributes to a hostile work environment.
Since our organization runs 24/7, it’s sometimes difficult to communicate face-to-face with all employees. Our managers often use e-mail to communicate important messages, including giving performance feedback. Would you share your thoughts on what is and is not appropriate to communicate by e-mail?
The UnAccountables are gangs of renegades hiding in nearly every organization across the corporate frontier.
Ever had a friend threaten to commit suicide? Joseph Grenny shares advice on how to hold a crucial conversation with someone in desperate need of help in this week’s newsletter. http://wp.me/p2UgE4-Yy
Visit the Crucial Skills blog to read Al Switzler’s response to this question: What do I do when the person I am trying to communicate with doesn’t play along?
Visit the Crucial Skills blog to read Joseph Grenny’s answer to this question: Do you have any suggestions for confronting a coworker who abuses my open-door policy?
Visit the Crucial Skills blog to read David Maxfield’s answer to this question: How can I confront employees who consistently clock-in late?
