Crucial Conversations for Accountability Posts

Unfair Compensation

Dear Crucial Skills, I know of a very hard-working individual presently employed in State Government who is being paid unfairly. She is very well trained in her profession and has even been recognized nationally for her work. She routinely carries about double the workload of others doing the same or similar job. Finally, she has …

Not My Job

ABOUT THE AUTHOR Ron McMillan is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Authors, I am a Sales Engineer supporting six sales people. We have one individual who has been here for six months. He does not know his products and wants me to …

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Travel Woes

Dear Crucial Skills, One late Friday afternoon while traveling on a commercial airline carrier that was completely packed (all seats sold—and I do mean all), I had the misfortune of getting a center seat. If this were not bad enough, it was summertime (and of course uncomfortably warm). The person seated immediately to my right …

Confronting Illegal Behavior

ABOUT THE AUTHOR Joseph Grenny is coauthor of four New York Times bestsellers, Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. READ MORE Dear Crucial Skills, My life partner recently got into trouble with the law. He has been charged, and is currently awaiting trial. Luckily, he doesn’t have to await trial behind bars. The …

Absentee Boss

Dear Crucial Skills, I have a manager who seems to be missing in action. In all fairness to my manager, my work is independent and in a different location. Nonetheless, his communication is superficial, and he doesn’t act as if he’s genuinely interested in my performance. He’s difficult to find (always in meetings), fails to …

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