From the Road: Mind the Gap
Visit the Crucial Skills blog to read Steve Willis’ article, From the Road: Mind the Gap.
Certification Insights Posts
Is it ever appropriate to move to silence?
Visit the Crucial Skills blog to read Candace Bertotti’s answer to this question: Is it ever appropriate to move to silence?
From the Road: Insights From Just down the Street and around the Corner
Visit the Crucial Skills blog to read Steve Willis’ latest From the Road article.
From the Road: Anxiously Awaiting August
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE I’m writing this article, as I have many times in the past, during my plane ride home (Woo-Hoo!). However, I’m not returning from conducting a training, as is often the case, but rather from a number …
What if the other person refuses to open up?
ABOUT THE AUTHOR Stacy Nelson is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE When trying to commit to seek mutual purpose, what if the other person refuses to open up and share his or her meaning to find and/or create a mutual purpose? It can be difficult when the other person seems …
How do you hold a crucial conversation via e-mail?
ABOUT THE AUTHOR Emily Hoffman is a Master Trainer and Senior Director of Client Training and Employee Development at VitalSmarts. READ MORE How do you hold a crucial conversation via e-mail? A crucial conversation is best handled face-to-face. No exceptions. The best among us use e-mail and voice mail to schedule and follow up on …
How do you handle a crucial conversation with a really difficult person?
ABOUT THE AUTHOR Todd King is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE How do you handle a crucial conversation/crucial confrontation with somebody who is a really difficult, or even malicious, person? Great question! We should first define “difficult” and “malicious.” Likely we are talking about some form of silence or violence …
The Next Ten Minutes and Beyond!
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE In last month’s post, I talked about those crucial first ten minutes of a session—the time when the participants decide how much attention they are going to give to you and the material. But, what about …
Your First Ten Minutes Could Be Your Last
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE “You have about ten minutes with this group. If you don’t get them engaged in the first ten minutes, you’re done.” These were the first words out of Seth’s mouth during a phone call to prepare …
How can I help participants better understand and benefit from the summary questions at the end of each section of training?
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE I find that participants struggle to understand what the summary questions mean at the end of each section (“What would you be seeing…that would indicate that you should use this skill set?”). What suggestions do you …