ABOUT THE AUTHOR Todd King is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE How do you handle a crucial conversation/crucial confrontation with somebody who is a really difficult, or even malicious, person? Great question! We should first define “difficult” and “malicious.” Likely we are talking about some form of silence or violence …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE In last month’s post, I talked about those crucial first ten minutes of a session—the time when the participants decide how much attention they are going to give to you and the material. But, what about …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE “You have about ten minutes with this group. If you don’t get them engaged in the first ten minutes, you’re done.” These were the first words out of Seth’s mouth during a phone call to prepare …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE I find that participants struggle to understand what the summary questions mean at the end of each section (“What would you be seeing…that would indicate that you should use this skill set?”). What suggestions do you …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE Is using sarcasm always considered a form of violence? What about using mild sarcasm to diffuse tense situations and return to safety? This is a question I get from time to time, and for a while …
ABOUT THE AUTHOR David Maxfield is coauthor of two bestselling books, Change Anything and Influencer. READ MORE Participants in my Influencer training got into quite a debate on where addictions like gambling fit in the six source model. They are unclear about whether or not the behavior can be attributed to personal motivation or personal …
ABOUT THE AUTHOR Todd King is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE How can I help participants pinpoint the difference between source 3 and source 4 in the “Master My Stories” lesson of Crucial Confrontations? Is there a clear and concise way to illustrate this difference when other methods of explanation …
ABOUT THE EXPERT Steve Willis is a Master Trainer and Vice President of Professional Services at VitalSmarts. READ MORE A little while back, I showed up for a class and found myself surrounded by introverts. And not just any old introverts, I’m talking about an elite group of genetically enhanced super-introverts hand picked from across …
ABOUT THE AUTHOR Stacy Nelson is a Master Trainer and Senior Consultant at VitalSmarts. READ MORE Can you offer any insight on how to help a participant apply the learning from the Left Hand-Right Hand column exercise (Start with Heart) when the participant states that they are an extravert and they always share exactly what …
ABOUT THE EXPERT Steve Willis is a master trainer and vice president of professional services at VitalSmarts. READ MORE I’m not a superstitious person, but I do have a set number of training rituals I adhere to. You know, things like always using a three water-cup rotation to ensure I stay hydrated, and never, never, …
